I ran a firm that dealt with customer service and technical support and we had our own software requirements that were satisfied by certain web applications that we had been using since a long time. Though, our systems were archaic, we were doing a good job and our business was flourishing so we did not give much attention to the application validation and requirements that should be done to keep systems in check. Thus I felt eventually that I needed a software test automation tool that could check the functionality, quality and the necessary requirements from my system against its applications. So I began my search online for a free software test automation tool that could give justice to my desires and this landed me on a website of a firm that offered me exactly what I needed. After a little bit of research I decided to give this tool a shot and as soon as I began using it I could see the difference in the way I saw my work progress as this tool exposed fundamental areas where my web applications were not catering to my needs and thus I knew how I could fix my problems. This SymbioTeam Lite program was efficient in ensuring that my work got the makeover it needed and make my systems better at their task than ever before.